Jakes Doe

Versatile IT Professional & Web Designer

Rustenburg, ZA.

About

Highly versatile and client-focused IT professional with over a decade of experience spanning web design, digital marketing, technical support, and sales. Proven ability to deliver exceptional client satisfaction by leveraging comprehensive technical expertise in diverse IT environments, from system maintenance to complex installations. Adept at driving sales, managing customer relationships, and optimizing online presence to achieve business objectives.

Work

R&B Auto Repair

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Web designer, Marketing, I.T services

Pinetown & Bluff, KwaZulu-Natal, South Africa

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Summary

Managed comprehensive web design, digital marketing, and IT support, ensuring high client satisfaction and enhanced online presence for R&B Auto Repair.

Highlights

Designed and launched professional websites, ensuring high client satisfaction and effective online presence.

Managed comprehensive website maintenance, guaranteeing optimal performance and user experience.

Implemented targeted Facebook and Google marketing strategies, enhancing brand visibility and customer engagement.

Provided diverse IT services, effectively resolving technical issues and supporting business operations.

Pc Link Computers

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Web designer, Sales Consultant, Technician

Johannesburg, Gauteng, South Africa

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Summary

Spearheaded sales, technical support, web design, and customer service initiatives, contributing to enhanced client satisfaction and operational efficiency at Pc Link Computers.

Highlights

Drove significant sales of phones and accessories, consistently meeting and exceeding targets through expert product knowledge.

Provided comprehensive technical assistance and installations, resolving complex hardware and software issues for diverse client needs.

Maintained and updated company websites, ensuring accurate information and a professional online presence.

Trained new customer service representatives, enhancing team capabilities and improving overall service quality.

Managed customer complaints and queries, achieving high levels of satisfaction and fostering positive client relationships.

Ash Car Sales

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Web designer, Sales Consultant, Management

Pietermaritzburg, KwaZulu-Natal, South Africa

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Summary

Led branch operations, encompassing web design, sales, technical assistance, and customer service, contributing to immediate operational improvements at Ash Car Sales.

Highlights

Led branch operations, managing sales, technical assistance, and customer service functions effectively.

Executed car sales and technical installations, ensuring seamless customer experience and product delivery.

Maintained the company website, ensuring up-to-date information and a professional online image.

Contributed to strategic brainstorming sessions, identifying innovative solutions for business growth and operational efficiency.

Pawn-O-Rama

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I.T Technician

Johannesburg, Gauteng, South Africa

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Summary

Provided critical IT technical support, specializing in testing, repair, and upgrade services to ensure optimal system performance at Pawn-O-Rama.

Highlights

Performed extensive testing and diagnostics on IT equipment, ensuring functionality and reliability.

Executed precise repairs and component upgrades, extending the lifespan and enhancing the performance of various systems.

Managed inventory and tracked repair processes, improving operational efficiency and turnaround times.

Vodashop

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Sales Consultant & Technician

Johannesburg, Gauteng, South Africa

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Summary

Achieved consistent sales targets and provided expert technical support, driving customer satisfaction and operational efficiency at Vodashop.

Highlights

Achieved consistent sales targets for phones and accessories, leveraging strong product knowledge and customer engagement.

Managed RICA activations and SIM swops, ensuring compliance and seamless service for customers.

Provided expert technical assistance and installations, resolving customer issues efficiently and effectively.

Delivered exceptional customer service, handling inquiries and complaints to maintain high satisfaction and positive reviews.

UCS-Projects

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Desktop Support

Johannesburg, Gauteng, South Africa

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Summary

Delivered essential desktop support, network assistance, and reporting, ensuring stable IT operations for UCS-Projects.

Highlights

Provided critical desktop support, diagnosing and resolving hardware and software issues for end-users.

Managed print server operations, ensuring reliable printing services across the organization.

Developed and maintained Excel reports, providing essential data for operational analysis and decision-making.

Assisted with network configurations and troubleshooting, ensuring stable connectivity and system performance.

Education

Welkom Gimnasium

Welkom, Free State, South Africa
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High School Diploma High School Matric

Languages

Afrikaans

English

Certificates

A+

PC Training & Business College

N+

Torque IT

Skills

Technical Support & Services

Technical Assistance, Desktop Support, Computer Services (I.T), Cellphone Services, Testing, Repair, Upgrade, Installations, Troubleshooting, Diagnostics.

Operating Systems

Microsoft Windows 2000 Server, Microsoft Windows NT, Microsoft Windows NT 4.x, Microsoft Windows XP Professional, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 10, Microsoft Windows 11.

Software & Applications

Microsoft Office, Microsoft Excel, Excel Reporting.

Web Development & Digital Marketing

Website Design, Website Maintenance, Marketing, Facebook Marketing, Google Marketing.

Sales & Customer Relations

Sales, Phone & Accessories Sales, Customer Service, Complaint Handling, Client Relationship Management, Customer Training.

Operations & Management

Branch Management, Process Improvement, Strategic Brainstorming, Inventory Management, RICA Requirements, SIM Swops.

Networking

Networking, Print Server.